Client Testimonials

‘It was a pleasure to welcome CPPS Expert Care and OT Services Ltd into our setting. The trainer had previously discussed with me the needs of the staff and the children in their care. She then created a bespoke training course that was relevant, practical, and totally accessible for all. The trainer was happy to answer questions and share resources in an approachable and friendly manner. Good advice was given and very helpful strategies for dealing with some very challenging children that are still being used today. More importantly the training has given the staff team the confidence to discuss issues more, share knowledge and better support the children in our care.

Whilst there is not an lot of money available for funding in early years, the positive impact this training has had on the whole setting makes it money well spent. ‘

‘I have worked with the team at CPPS for 10 years now and found all the OT’s I’ve worked with to be of excellent quality, they have built therapeutic relationships with the clients and families and work closely with me as case manager so we are one team. When they take on a new OT, they are rigorously supported and supervised by Jessica to ensure they all meet the high CPPS standards. What I like most about working with CPPS is that they are flexible to client need, recommendations will be made in a report but once they start working with the client if the situation changes or the client goals change they go with clients wants and wishes. I’d happily recommend the team at CPPS to others. ‘

My son, Nathan suffered a traumatic brain injury in February 2020, after falling from a substantial height. After his accident, Nathan started to display a number of symptoms associated with his brain injury. Reduced concentration, fatigue, changes in his memory and recall ability, difficulties regulating his emotions and behaviour. Along with sensory sensitivities. We were referred to CPPS, after Nathan's initial needs assesment identified the need for Nathan to have help via an Occupational Therapist.

Over the passed two years, we have had constant help and assistance from Jessica, at CPPS. Jessica has been absolutely pivotal in Nathan's recovery, so far.

Before Jessica's involvement, Nathan displayed a range of behaviours which were concerning, and, as his parents, we didn't know what to do or how to help him. Nathan would get easily frustrated knowing how differently his brain now works and we found this extremely difficult to manage and assist with. Jessica has provided us with a mountain of knowledge - through different reading materials and online learning. But also assisting Nathan to help understand himself. She has worked on a number of areas with Nathan, from - fatigue management, to helping Nathan understand his behaviour and feelings and how to help self regulate himself. She also continues to work closely with Nathan's school, helping them understand the effects of his brain Injury and what they can do to assist Nathan on a daily basis, whilst in school.

Jessica is always there, at a drop of the hat to assist us, and Nathan with any queries or new concerns we may have. If we were to ask Nathan what Jessica has helped him with the most, his answer would be -

"My blue sit and move seat and my colour zones. Both help me to feel better about myself, and help me to focus for longer."

As Nathan grows, we will undoubtedly start experiencing new issues along the way. It is certainly comforting to know we have Jessica to continue to help guide and support us, providing extensive knowledge in a multitude of areas. I will be forever grateful to Jessica and CPPS for their excellent work with Nathan. Without them, Nathan wouldn't have made the progress he has made already, and we would have one very unhappy little boy.

Despite being faced with the aftermath of a catastrophic acquired brain injury, CPPS has used an effective, sensitive & holistic approach to provide high quality rehab for our son as he grappled with a life-changing event. The wealth of experience has meant that, at every stage from hospital discharge and initial rehab goals & interim accommodation through to the realisation of the final adapted property and future targets, we have been guided and supported in all aspects of rehab. CPPS work seamlessly with families and case managers; significantly adding value to the quality of MDT support at a time when it is most needed.

The support from the team is always approachable and friendly – yet robust and professional – not least when supporting some of the trickier aspects of trying to develop independence in areas such as ensuring the provision and implementation of effective EHCP and in the design of an adapted property. Expert care was taken to ensure everyone from my son to the family and the builders & architects were completely aware of what was needed to maximise independence and support family living. As with everything else, this was done with due regard and diligence to the COP team and case manager as well as the policies & risk assessments as set out by the care company.

In addition, as well as supporting the process of target setting over the years, CPPS develop strong working relationships with support workers as well as families to make sure the needs of the client can be met in the future.

All our lives have been enriched through the work of CPPS and we look forward to the next stage of developing our son’s independence as he becomes established in his adapted home and sets target for his life post education. It is without reservation that our family recommend this company to support the rehabilitation of anyone in need.

I cannot thank CPPS enough for the work they have put into helping my son gain independence. I felt reassured that my son’s occupational therapist took the time to get to know him and understood his needs in depth before suggesting any treatment or equipment. Both myself as a parent and my son have an excellent relationship with his OT and I feel absolutely confident that they have his best interests at heart.

I have worked with Jess for a number of years now and would highly recommend the Occupational therapy services she provides. I have found her to be prompt and reliable and very patient focused.

Her knowledge and application of treatment is extensive and I feel she is very effective in her treatment sessions. Prior to, and during sessions we are able to discuss our aims and focus and I have utilised her sessions to up-skill the other members of my team. I have also enjoyed working together in both activity planning and education sessions, which make up an integral part of our roles to some of our clients

Jess is a friendly and approachable therapist with a wealth of knowledge, who is professional, but is also able to relate to clients and is adaptable in her approach to meet the needs of specific clients and situations.

I thoroughly enjoy my joint sessions together as I feel I learn, as well as the client gaining valuable expertise in their treatment provision